Refund policy

Here's your updated return policy that clearly separates Buy with Prime orders from regular website orders:

Hassle-Free Return Policy

We want you to shop with confidence! If you're not 100% satisfied, we make returns easy and stress-free. Please review the details below based on how you placed your order.

Orders Placed with Buy with Prime • Purchases made using Buy with Prime follow Amazon's trusted return policy • Free returns within 30 days of delivery for most items • Start your return directly from your Buy with Prime order email or your Amazon account • Amazon handles all return shipping at no cost to you • Refunds are processed quickly through Amazon's system (typically 3-5 business days after Amazon receives your return) • Items must be in original condition with all packaging and accessories

Orders Placed Directly on Our Website • You have 30 days after receiving your item to request a return • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging • You'll need the receipt or proof of purchase • To start a return, contact us at return@sgnwireless.com • If your return is accepted, we'll send you a return shipping label and instructions • Returns must be sent to: SGN Wireless Return, 1400 Highway 41 N, Unit 1808, Inverness, FL 34451 • Items sent back without first requesting a return will not be accepted • Refunds processed within 10 business days after we receive and inspect your return

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items Certain items cannot be returned: perishable goods, custom/personalized products, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards.

Exchanges The fastest way to get what you want is to return your current item and make a separate purchase for the new item once the return is accepted.

European Union 14-Day Cooling Off Period If merchandise is shipped to the EU, you have the right to cancel or return within 14 days for any reason. Same condition requirements apply as above.

Questions? Contact us at contactus@thingsaudio.com for any return questions, if you need refund assistance.

How to Know Which Policy Applies: • Used Buy with Prime checkout? → Amazon's return policy applies • Used our standard checkout? → Our store return pol